Shipping Policy

Last Updated: August 22, 2026

Thank you for shopping with CoCo Mack. Please review our shipping information before placing your order.

Order Processing

Please allow up to 5 business days for your order to be processed before shipment.

Business days do not include weekends or holidays. During new releases, sales, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive an email containing your tracking information.

Order Confirmation & Tracking

An order confirmation will be sent to the email address provided at checkout after your purchase is completed.

Once your order ships, tracking information will also be sent to that email address. Please make sure your email address and shipping information are entered correctly when placing your order.

Customers are responsible for monitoring their shipment using the tracking information provided.

Shipping & Delivery Times

Shipping and delivery times are estimates and may vary depending on the shipping carrier and destination.

Please note that carrier delays may occur because of holidays, severe weather, high shipping volume, or other circumstances outside of CoCo Mack's control.

Processing time and carrier transit time are separate. The up to 5 business day processing period occurs before your package is transferred to the shipping carrier.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

CoCo Mack is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at coco.1.mack@gmail.com. We cannot guarantee that an address can be changed after an order has begun processing or has been shipped.

Lost, Stolen, or Damaged Packages

Once an order has been transferred to the shipping carrier, CoCo Mack does not control the carrier's handling or delivery of the package.

If tracking shows that a package has been delivered but you cannot locate it, please check around the delivery location, with household members or neighbors when appropriate, and contact the shipping carrier using your tracking number.

If your package appears to be lost or arrives damaged, please contact coco.1.mack@gmail.com so we can provide any available order or tracking information that may assist with a carrier claim.

CoCo Mack is not responsible for packages that are lost, stolen, misdelivered, or damaged after being transferred to the shipping carrier, except where otherwise required by applicable law.

Questions

For questions regarding your order or shipment, please contact:

CoCo Mack LLC

Website: thecocomack.com
Email: coco.1.mack@gmail.com